Refund and Cancellation Policy

We want you to be happy with what you buy. This policy explains when you can cancel an order and how refunds work for our digital products.

1. Cancelling before you download

If you are a consumer and you have paid but not yet downloaded your Product, you may cancel within 14 days of purchase for a full refund. Email [email protected] or use our contact form with your order number. You do not have to give a reason.

2. After you download

Our Products are digital content supplied immediately. At checkout you asked for immediate access and acknowledged that your 14-day right to cancel ends once the download begins, as permitted by regulation 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Once your download has started, you cannot cancel simply because you changed your mind.

3. Faulty or not as described

This does not affect your rights under the Consumer Rights Act 2015. If a file is corrupted, will not open in common software, or the Product is materially different from its description, tell us within a reasonable time. We will:

1. send you a working file or a corrected version, and
2. if we cannot fix the problem within a reasonable time, give you a full or partial refund.

4. Duplicate and accidental purchases

If you bought the same Product twice by mistake, or bought the Launch Kit and the Operator Kit when you needed only one, contact us within 14 days. We will refund the duplicate or the difference.

5. How refunds are paid

Approved refunds are issued to the card you paid with, within 14 days of our approval. We do not charge a fee. Your bank usually shows the refund within 5 to 10 working days. Once an order is refunded, its download link stops working.

6. Chargebacks

If something is wrong, please contact us before raising a dispute with your bank. Most problems are resolved the same day.

7. Contact

HAMZA HUB LTD, 20 Sandwick Close, London, NW7 2AX, United Kingdom. Email [email protected], phone +44 7882 792666.